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How ug855 Handles Your Personal Information

This privacy policy covers what data ug855 collects when you open an account, make a deposit through DANA, OVO, or GoPay, and use our mobile lobby.

Account Data PolicyDANA, OVO, GoPay Wallet InfoMobile Access & Device DataYour Right to Request ChangesIndonesia Region Scope
ug855 How ug855 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat Support

Reach our support team through the live chat icon in the mobile lobby. Available around the clock for account and privacy questions, including data access requests.

Email Request Channel

Send a written data request or privacy concern to our support email. We aim to respond within a reasonable timeframe and confirm receipt of every request we receive.

Account Help Desk

For wallet-linked data questions — including how your DANA, OVO, or GoPay details are stored — open a ticket through the account help section inside your profile page.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply account-level security measures across every data point we hold, from your registration details to your payment history. Here is how that works in practice across the four areas that matter most to your account.

Cookie & Session Data Session cookies keep your mobile lobby active across a browser switch or device change. We do not use cookies to build advertising profiles. You can clear session data through your browser settings at any time.
Account Security Practices Login activity is monitored for unusual patterns. If we detect a new device or location accessing your account, a verification step is triggered before access is granted — protecting your wallet balance and personal data.
Data Retention Policy We retain your account and transaction data for as long as your account remains active and for the period required under applicable regulations in eligible regions. When you close your account, we handle data removal according to local law requirements.
Requesting Changes to Your Data You can request a copy, correction, or deletion of your personal data at any time. Contact our support team via live chat or email with your account details and the specific data request you want us to action.

Your Privacy Policy Questions

These are the questions we hear most from accounts in Indonesia about how their data is handled on ug855. If your question is not covered here, our support team is reachable through live chat any time.

We collect your registration details — name, contact info, and the e-wallet identifier you use, such as your DANA, OVO, or GoPay-linked phone number. Device and session data is also collected automatically when you log in.

Payment details are shared only with the processing partner needed to complete your transaction. We do not sell wallet data to advertisers or unrelated third parties. Your OVO and DANA identifiers are used solely for deposit and withdrawal processing.

Contact our support team through live chat or email, provide your account details, and specify that you want a data summary. We will confirm receipt and respond within a reasonable timeframe.

Yes. You can request data deletion by contacting support. We process removal requests in line with applicable local law and will inform you of any data we are required to retain for regulatory reasons in eligible regions.

Cookies maintain your session when you switch between the mobile lobby and a desktop browser. We do not use them for advertising. You can manage or clear cookie data through your browser or device settings at any time.

This policy applies to account holders where access is permitted under local law. Availability depends on your region and applicable local regulations. If access is available where you are, these privacy protections apply to your account.